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Reasonable Modification

A reasonable modification is a change, exception or adjustment that Long Beach Transit can make to its rules, policies, practices, and procedures to provide a customer with a disability an equal opportunity to utilize LBT services.

Reasonable Modification Requests

In compliance with the Americans with Disabilities Act, Long Beach Transit allows requests for reasonable accommodations to customers with disabilities.

The request should be as specific as possible and include information on why the requested modification is needed in order to allow the individual to use LBT’s services.

Requests for modification must be made in writing using this form: Reasonable Modification Request Form

The completed request form should be printed out and mailed to

Long Beach Transit
c/o Reasonable Modification Coordinator
1963 E. Anaheim Street
Long Beach, CA 90813

The completed request form can also be emailed to: RMCoordinator@lbtransit.com.

Request forms can also be obtained at:

LBT Administrative Offices
1963 E. Anaheim Street
Long Beach, CA 90803

Long Beach Transit and Visitor Information Center
130 E. 1st Street
Long Beach, CA 90802

Customers requesting a reasonable modification via the Reasonable Modification Request Form will receive a determination regarding the request within 10 business days of LBT receiving the request.

Reasonable Modification Complaint Process

Customers with disabilities may file complaints regarding denied requests for a reasonable modification or accommodation.

Complaints may be made by any of the following methods:

Via Mail
Long Beach Transit
c/o Reasonable Modification Coordinator
1963 E. Anaheim Street
Long Beach, CA 90813

Via Phone
(562) 591-2301

Via LBT Website
Customer Comment Form

Via Email
RMCoordinator@lbtransit.com

Long Beach Transit will investigate the complaint and provide a response to the customer with 10 business days.